Refund Policy

At Shoppix, we value customer satisfaction and aim to provide a smooth shopping experience. Please read our refund policy carefully.

Returns

Customers may request a return within 7 days of receiving their order. To be eligible for a return, the item must be:

• Unused and in its original condition.

• In the original packaging.

• Accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned or refunded:

• Used or damaged products caused by misuse.

• Items returned without original packaging.

• Products marked as final sale or clearance items.

Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed to the original payment method within 5-10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We will arrange a replacement or refund where applicable.

Cancellation Policy

Orders may be canceled before they are shipped. Once an order has been dispatched, cancellation requests may not be accepted.

Shipping Costs

Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Contact Information

Shoppix
📍 Dubai & Sharjah, United Arab Emirates

📞 Phone: +971 300 682 1566

📧 Email: support@shoppix.store

Our customer support team is available to assist you with any questions regarding returns and refunds. Thank you for shopping with Shoppix.